SelfSure (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), and other applicable privacy laws.

1. What Data We Collect

We collect the following types of personal data:

• Contact details: Name, email address, phone number.

• Enquiry details: Any information you provide in relation to your inquiries, requests, or support.

• Other data: Any other information you provide to us during your interaction with our services, such as through our website forms or communication platforms.

2. How We Collect Data

We collect your personal data in the following ways:

• Website forms: When you submit a contact or enquiry form on our website, we collect your name, email address, and any details related to your inquiry.

• Phone calls: If you contact us by phone, we may collect details such as your name, phone number, and the nature of your inquiry.

• Social media and other platforms: We may collect data from interactions via social media platforms (e.g., Facebook, Twitter) if you reach out to us through these channels.

• Cookies and tracking technologies: We may collect data automatically through cookies and similar technologies when you visit our website (e.g., IP address, browser type, pages viewed).

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3. Purpose of Collecting Data

We use the data we collect for the following purposes:

• To respond to your inquiries: We use your contact details to respond to questions or requests you make.

• To improve our services: We analyze customer feedback and inquiries to improve the products and services we offer.

• To process orders or transactions (if applicable): If you make a purchase or engage in a transaction with us, we may use your data to process the order and provide customer support.

• To send marketing communications (only if you have consented): If you opt in, we may use your email address to send you marketing materials or updates on our services.

4. Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases for processing your personal data:

• Consent: When you provide your data through forms or other interactions, we may process it with your consent (e.g., for marketing purposes).

• Legitimate interest: We may process data based on our legitimate interest in responding to inquiries, improving our services, or managing our relationship with you, where this interest is not overridden by your rights and freedoms.

• Contractual necessity: If we enter into a contract with you, we will process your data to fulfill that contract (e.g., processing an order or providing a service).

• Legal obligation: If required, we may process your data to comply with legal obligations.

5. How Long We Retain Data

We will retain your personal data for no longer than is necessary for the purposes for which it was collected. The retention period depends on the nature of the data and the purpose for which it was collected. For example:

• Customer data: We retain information necessary for processing orders or managing customer relationships for as long as required by law or for a reasonable period after the last interaction.

• Marketing data: If you have opted in to marketing communications, we will retain your data until you withdraw consent or unsubscribe.

If you would like more information on specific retention periods, please contact us.

6. Who We Share Your Data With

We may share your data with third parties for the following purposes:

• Service providers: We may share your data with third-party service providers, such as CRM tools, payment processors, or marketing platforms, to help us deliver our services.

• Legal or regulatory authorities: If required by law or regulation, we may disclose your personal data to relevant authorities.

We ensure that any third-party service providers we work with comply with appropriate data protection standards.

7. Your Rights

As a data subject, you have the following rights under UK data protection law:

• Access: You have the right to request a copy of the personal data we hold about you.

• Correction: You have the right to request correction of inaccurate or incomplete data.

• Deletion: You have the right to request that we delete your personal data, subject to certain conditions.

• Withdrawal of consent: If you have given consent for processing, you can withdraw it at any time. This will not affect the lawfulness of processing before the withdrawal.

• Objection: You have the right to object to the processing of your data based on legitimate interests or for direct marketing purposes.

• Data portability: You have the right to receive your data in a structured, commonly used format and to transfer it to another service provider.

To exercise any of your rights, please contact us using the details provided below.

8. How to Contact Us

If you have any questions or concerns about how we handle your personal data or if you wish to exercise your rights, please contact us at:

• Email: customerservices@self-sure.co.uk

• Phone: 0800 110 5873

• Address: Unit 2 The Gallery, Concept Court, Manvers, Wath-upon-Dearne, S63 5BD.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe that we have not handled your data in accordance with the law.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Effective Date.”

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This Privacy Policy aims to ensure compliance with the UK’s data protection regulations. Be sure to consult a legal professional to ensure that all relevant aspects are included for your specific business needs.